Get the fastest fix
Tell us:
- Your laundromat or laundry name, which is especially important if you have more than one site with CPS.
- The machine number with the issue, or the machine the terminal is on.
- Exactly what you can see on the terminal or machine. "Frozen terminal" could mean many things. "Screen not responding to touch", "screen is black" or "stuck on a blue screen" lets us act faster.
- For a faulty terminal, such as a tamper alert, which terminal to redirect its machines to until a technician replaces it.
- For a faulty machine, the error code on the machine's display. It may be a Speed Queen issue, and the code helps us work out which.
Contact
- Email: techsupport@cashless.nz
- Urgent issues, such as a site down or several machines offline: existing customers should call and text the team numbers they've been given. Don't leave a voicemail. Text the group starting with "URGENT".
Fix it yourself first
Owners can resolve many issues in the CPS back office: disable a faulty machine, restart a terminal, redirect machines to another terminal, authorise a machine for a customer, or power cycle a washer.
Customer receipts
Customers can find their own receipts at receipt.cashless.nz. How receipts work.
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